993ok Privacy Policy — Your Information Is Our Responsibility

While you use the 993ok platform, we may collect the following types of information:

a) Information You Provide:

• Name, date of birth, national identity card number or similar identification documents
• Email address and other contact details
• Password and security question answers provided during account registration
• Financial information for deposits and withdrawals (details related to bKash, Nagad, Rocket, and bank transfers)
• Documents submitted for KYC verification

b) Automatically Collected Information:

• IP address, device type, operating system, and browser information
• Login time, session duration, and usage history on the platform
• Information collected through cookies and similar technologies
• Detailed transaction records of betting and gaming activity

993ok uses your personal information only for the following legitimate purposes:

• Account Management: To verify your registration, keep your account active, and ensure secure login.
• Identity Verification: To complete the KYC process and confirm the age requirement (21+).
• Financial Transactions: To process deposits, withdrawals, and reward distributions.
• Customer Support: To provide 24/7 live chat support in Bengali and resolve complaints.
• Security and Fraud Prevention: To detect unauthorized access and fraudulent activity.
• Responsible Gambling: To monitor excessive betting patterns and keep users safe.
• Legal Obligations: To comply with applicable laws and regulations and supply necessary information to regulatory authorities.
• Service Improvement: To improve platform functionality and user experience.

993ok gives the highest priority to the security of your personal information. We use industry-standard SSL (Secure Socket Layer) encryption technology to keep your data transfers secure.

• All sensitive information is stored in encrypted form.
• Firewalls and access control systems are in place to prevent unauthorized access to our servers.
• System security is regularly audited.
• Staff are given limited access only to the information necessary for their work.
• Third-party payment providers follow the same standard of security practices.

Your information will be retained for as long as required by legal obligations or business needs. Even after an account is closed, some information may be kept for a defined period for legal reasons.

993ok never sells your personal information or transfers it to unauthorized third parties for commercial purposes. However, certain information may be shared in the following circumstances:

• Payment Providers: Necessary information is shared to process transactions via bKash, Nagad, Rocket, and bank transfers.
• Technology Service Providers: Limited information may be shared with trusted technology partners who assist in operating the platform.
• Legal Authorities: Information may be provided in response to a court order or a lawful request from law enforcement agencies.
• Fraud Prevention: Information may be exchanged with authorized verification agencies to prevent fraudulent activity.

The 993ok website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: Used to remember language preferences and other settings.
• Analytics Cookies: Help analyze platform usage to improve the service.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

As a user of the 993ok platform, you have the following rights regarding your personal information:

• Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you can request a correction.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may request that processing of your information be restricted.
• Right to Object: You may object to your information being used for specific purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise these rights, email [email protected] or contact our support team via live chat.

993ok is a platform strictly for individuals aged 21 and above. We do not intentionally collect any personal information from minors. Age verification during registration is mandatory.

If we believe that information from a minor has been collected by mistake, we will immediately suspend that account and delete the associated information. If you have any knowledge of this, please inform us at [email protected].

Although 993ok primarily serves the Bangladesh market, your information may sometimes be processed on servers located in other countries due to technical infrastructure requirements. In such cases, we ensure that the security and privacy standards for your data are maintained.

For any international transfer, we ensure adequate security measures are in place and maintain agreements consistent with relevant data protection laws.

993ok may send information about bonuses, promotions, and new services by email. If you consent to this communication during registration, you will receive such messages.

• You may unsubscribe from marketing emails at any time.
• Even after unsubscribing, necessary transactional messages may still be sent.
• You can change your communication preferences from your account settings.

993ok reserves the right to change or update this privacy policy as needed. If changes are made, the updated policy will be published on the website and the "Last Updated" date will be changed.

For significant changes, a notification may be sent to your registered email. Continued use of the platform after a policy update will be considered as your consent to the new policy. We recommend visiting this page regularly.